language
login
login
Login
GBS Share Point
Help Desk
Login
GBS Share Point
Help Desk
GBS Share Point
GBS Share Point
Help Desk
Help Desk
Account recovery
PSI logo
Healthy Lives. Measurable Results.
We tackle the most pressing health problems,
so that people can lead healthier, happier,
more productive lives.

Submitting a screenshot with a ticket

Adding a screenshot to a ticket helps us provide better assistance as we are able to visualize the issue.
Below are the proper procedures you should follow when attaching a screenshot to your ticket.

  • 1 Navigate to the screen or image you want to capture.
  • 2 Using your device (Android, Windows, or Mac) capture the screenshot and save it in your device.
    • Please Note: It is highly important that your screenshot shows the URL of the DHIS2 server (development or production/live) you’re encountering the issue with.
  • 3 Once your screenshot is saved in your device, navigate to the helpdesk “Submit a ticket” page. Click here to access the page.
  • 4 Please complete all the required information.
  • 5 Once you have completed all required information, please click on the “Attach a file” option.
  • 6 After clicking the “Attach a file” option, you’ll see to a pop-up screen that will let you find the screenshot file.
  • 7 Please look for and open the folder where the screenshot is saved. And select the screenshot file.
  • 8 Once you’ve selected the file, click on the “open” button.
  • 9 You should now be able to see the name of the file under the “Attach a file” option. This means that the file has been attached to your ticket.
  • 10 Take a moment to review and make sure that all required fields are completed. Then, click “Submit”.
  • 11 Congratulations, you have successfully attached and submitted a screenshot with a ticket.