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Submitting a video with a ticket

Below are the steps to attaching a video to your ticket.

  • 1 Record the screen/video that shows where you are experiencing the issues and save it in a file on your computer.
    • Note: Please make sure that your screen recording shows the URL of the DHIS2 server you’re encountering the issue with.
    • We suggest you to use QuickTime or VLC to record your screen. Here are screen recording steps you can follow:
  • 2 Once you have saved the video in your computer, open the “Submit a Ticket” site on helpdesk. Click here to visit the ticket submission page.
  • 3 Complete the required information.
  • 4 Click on attach a file.
  • 5 A pop-up screen should appear. This will allow you to search for the video file saved on your computer.
  • 6 Look for the file, select it, and click the “open” button.
  • 7 Your file should appear under the “Attach a file” button.
  • 8 Review and make sure all required fields are complete.
  • 9 Click submit!
  • 10 Congratulations, you’ve now submitted a video along with your ticket!